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Prime Video.From retailer to entertainer.
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Customer Experience

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Optimising Elephant Paths Online
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Business Strategy, Customer Experience
Insights
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When one bad experience is enough
Words by
Rachel Bruins
Customer Experience, Customer Strategy
Insights
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Want to fix your CX? Become a problem hunter.
Words by
Edwina Olver
Customer Experience, Customer Strategy
Cases

VLSB+C.

From Regulators to Champions of Service
Words by
Edwina Olver
Government, Customer Experience
Editorial

Keeping the Human Touch in Digital Experiences
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Untangld Team
Business Strategy, Communications Strategy
Editorial

Just Because You Can Doesn’t Mean You Should
Words by
Lawrence Heath
Food + Beverage, Customer Experience
Editorial

When consistency and novelty go dancing.
Words by
James Needham
Brand Strategy, Business Strategy