What do you do when you are the category, but familiarity leads to apathy?
Draw Ketchup, from the team at RETHINK in Toronto is brilliant. It’s no wonder it cleaned up at Cannes Lions this year.
Heinz was in danger of becoming seen as old and nostalgic, and faced competition from new category entrants.
When you are the category, Market Share is everything. In Q4 of 2020, Heinz held a market share of 72.6%. The brand was fighting an uphill battle against ketchup competitors, who were slowly stealing share from Heinz. By Q1 of 2021, Heinz’s household penetration started to drop. Simply put, people still loved ketchup, but were falling out of love with Heinz.
The breakthrough came when they realised that Heinz is the standard-bearing ketchup people compare other ketchups to. So, telling consumers something new wasn’t necessary, they needed to utilise their ubiquity to trigger the latent affinity and thus affirm the emotional connection to the brand.
They knew that for most people, Ketchup = Heinz. But saying that themselves would come off as bragging and pretty typical advertising BS. Instead, they did something no other brand could – they let the world say it for them.