We’re more than just another consultancy. We are founding partners of byTheNetwork, an award-winning, global network of 34 independent agencies; covering 34+ key markets worldwide.
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We’re more than just another consultancy. We are founding partners of byTheNetwork, an award-winning, global network of 34 independent agencies; covering 34+ key markets worldwide.
Brands that win are the ones that move beyond fixing what’s broken and start shaping what’s next. Our latest white paper The CX Revolution: It’s Your Move unpacks how businesses can stop playing catch-up and start setting the rules.
Read our latest white paper now: The CX Revolution – Untangld 2025
→ Lawrence Heath is an accomplished CX practitioner with over a decade's worth of experience defining impactful customer centric strategy. He has collaborated with major brands such as Mars, O2, Mazda, Coutts, and TalkTalk, and is passionate about prioritising innovation to unlock business growth.
